web hosting terms and conditions

Interact Partners Ltd (referred to as “Interact”) provides web hosting services subject to these terms and conditions.

Please note that Interact provides web hosting services through partnership arrangements with web hosting suppliers. The services are provided on shared web servers which host multiple web sites. This approach provides a cost-effective web hosting solution, but may not be appropriate for all web sites. If you have any concerns about whether these services are appropriate for your situation, please contact Interact on 01931 712035 or by emailing info@interactpartners.com.

Please read these Terms and Conditions before placing your order.

All dealings with Interact are subject to UK law.

We reserve the right to amend and update these Terms and Conditions at any time without prior notice.

The Accounts

All Interact hosting accounts run for a period of 12 months and are payable in advance in one payment. This is not refundable should the client decide to transfer their domain to another host part-way through the year.

There is no charge from Interact for domain name transfer out of Interact.

There is no charge from Interact for UK domain name transfers to Interact.

There is a charge of £25 plus VAT to transfer a .com, .net, .org, .biz or .info domain to Interact and this extends the registration period by 2 years.

Domain name registration including 2 or 5 years naming authority fees is payable at the time of ordering and is non-cancellable and non-refundable.

On ordering or transferring a domain name, client agrees to the terms and conditions as set out by the particular Naming Registry.

Registration of a .co.uk, .org.uk, .ltd.uk, or .me.uk domain name constitutes acceptance of the Nominet UK Terms.

Registration of a .com, .net, .org, .biz, .info or .tv domain name constitutes acceptance of the ENOM Domain Name Registration Terms and Conditions.

On ordering a hosting account, client agrees to these terms and conditions.

Interact reserves the right to change prices at any time.

All pricing is guaranteed for the term of the payment.

All pricing is in UK Sterling. Cheques can only be accepted in UK Sterling and should be made payable to Interact Partners Ltd. Interact has the right to decline or rescind any order.

Account Renewal

To renew a yearly account payment must be made before the start of the next account year.

Invoices for renewal of hosting accounts will be sent out 3 - 4 weeks before payment is due.

At all times the Client must specify a communications address, which should be an email address, if available, or a mailing address to which Interact may send all invoices, notices or other forms of communication, (particularly in an emergency). Should the Client fail to notify Interact immediately of any change in particulars then Interact shall not be liable for any loss to the Client arising from any such failure.

If the renewal is not paid when it becomes due, on or before the last day of the client's account year and at least 2 requests for payment have been sent out to the client's last notified communications address, then the account will be closed and the domain will be deleted from the servers.

Cancellation

All transfer and cancellation requests must come in writing from the account holder who shall provide sufficient client identification information to Interact.

Interact reserve the right to suspend or cancel a client’s access to any or all services at any time without notice. If we cancel an account due to, in our opinion, the account being inappropriately used then no refund of monies will be due.

Acceptable Use

All sites may be used for personal and commercial use but the client is responsible for the content of their pages, including obtaining the legal permission for any works they include and ensuring that the contents of these pages do not violate any laws.

Interact do not put adverts on clients’ websites.

Account holders are not permitted to resell or give away any of their webspace or any service provided by Interact. Account holders are also not permitted to allow anyone to use their account in any way that may be in breach of these terms and conditions.

Any domain names that are forwarded to a hosted account or added (using either another provider’s forwarding service or the Add-on or Parked domains feature in the control panel) must belong to the account holder.

Clients accept that server downtime, whether for system upgrades or any other reason, may occur and there will be no compensation paid for any period of downtime in any event.

We do not allow adult material, foul or abusive language, Warez, illegal MP3 sites, slander, libel, impersonations, promotion of violence or terrorism, racial/sexual/political discrimination or other services we deem inappropriate. The designation of "adult material" is left entirely to the discretion of Interact and includes pornography and escort agencies. Warez - includes pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing, etc., and encrypting of any of the above. This also includes any sites which provide "links to" or "how to" information about such material.

We do not allow clients to install their own chat rooms. These tend to be a large drain on system resources.

Sites with archives of image files or other files for download that may put a serious drain on server resources are also not permitted.

Accounts that use excessive amounts of system resources that result in degradation of server performance will be subject to suspension or deletion at our discretion.

We police our sites regularly and any in breach of these terms and conditions will be removed from our servers.

Bandwidth - If your traffic exceeds that allowed then a charge may be levied, until your bandwidth usage is reduced. If an excessive bandwidth levy is not paid within 2 weeks of the invoice being sent then the account will be cancelled and no refund will be paid. The current excess bandwidth charge is £4 per Gb (plus VAT) or part thereof per month.

It is your responsibility to ensure that your password(s) and username are kept safe. You must not divulge the password(s) to any other person except your web designer or web consultant, and you should take reasonable precautions to ensure that they are not discovered by anyone else.

Clients must not participate in any form of unsolicited bulk e-mailing or spam. Users may not utilize the Services to distribute, advertise or promote software or services that have the primary purpose of encouraging or facilitating unsolicited commercial e-mail or spam.

For new hosting accounts a temporary address is provided to allow viewing of the web site prior to the domain propagating on our name servers and this must not be used for continual access to the web site. Therefore it is the responsibility of the domain owner or administrator to ensure that the domain name servers are modified or the domain is transferred to Interact as soon as possible after the account is set up.

We do not permit the use of the following scripts on any of our servers:

All versions of YABB forum. Chat rooms except for those included in the control panel. Matt Wright's formmail versions 1.91 and older. Any scripts that can be exploited to allow unauthorized access. Any scripts which become too resource intensive for a shared hosting environment.

All scripts installed by our clients must be kept up to date with the latest secure version. Old scripts with known vulnerabilities as well as user-developed scripts which may be insecure may be subject to deletion. When installing scripts the permissions must not be set to 777.

Whenever possible, we will notify our clients in advance if we find possible problem scripts at their domain. This may not always be possible and it is your responsibility to ensure that your scripts are kept up to date and are secure.

Users must not use .htaccess to bypass server rules.

Data stored on our servers is not guaranteed to be backed up. It is recommended that you keep backups of all data stored on your virtual server.

We reserve the right to review included features and/or disable features for security reasons.

Indemnification

The client agrees that it shall defend, indemnify, save and hold Interact harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Interact, its agents, its clients, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by client, its agents, employees or assigns.

The client agrees to defend, indemnify and hold harmless Interact against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Interact's servers; (2) any material supplied by client infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from Interact's servers.

Disclaimer

Interact will not be responsible for any damages or losses your business may suffer.

Interact makes no warranties of any kind, expressed or implied for services we provide.

Interact disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by Interact and its employees.

These Terms and Conditions do not affect your statutory rights.

Any account in breach of these Terms and Conditions, determined solely at Interact's discretion, shall be removed from our servers.

Interact reserves the right to revise its policies at any time.